Legal Notice
Effective: September 24, 2026Last updated: October 4, 2026
Disclosure under Article 11 of the Act on Specified Commercial Transactions of Japan (特定商取引法) for the paid plan of Fluent (https://fluent-en.com), the English shadowing service. The Japanese version is the governing text.
- Seller
Tetsuya Takayanagi
- Address
Disclosed without delay on request.
- Telephone
Disclosed without delay on request. Enquiries are accepted at the email address below.
support@fluent-en.com
- Service
Fluent paid plans (Starter, Pro, Pro Plus and Premium) (https://fluent-en.com)
- Price
Every plan can be paid monthly or yearly.
Starter: ¥1,980 per month / ¥19,800 per year (tax included)
Pro: ¥2,980 per month / ¥29,800 per year (tax included)
Pro Plus: ¥3,980 per month / ¥39,800 per year (tax included)
Premium: ¥5,980 per month / ¥59,800 per year (tax included)
- Other charges
Internet connection and data charges needed to use the Service are borne by the customer.
- Payment method
Web: credit card (processed by Stripe)
iPhone app: App Store in-app purchase (the payment method of your Apple ID)
- Payment timing
The first fee is charged when you subscribe to a paid plan after the 7-day free trial. It is then charged automatically on each renewal date (every month for monthly billing, every year for yearly billing).
If you change plans part-way through a period, the difference is prorated at the time of the change (an upgrade is charged at once; for a downgrade the difference is credited against later payments).
- Delivery
Available immediately after registration (paid plans immediately after the payment is completed).
- Returns and cancellation
Because this is a digital service, payments cannot be refunded.
You can cancel at any time from "Plan & billing" in the app, which opens the Stripe customer portal. After cancelling, your plan remains available until the end of the paid period.
Plans bought in the iPhone app (App Store in-app purchase) are charged, renewed, cancelled and refunded by Apple under Apple's Media Services Terms and Conditions; cancel or change them in iPhone Settings → your name → Subscriptions.
- System requirements
The latest Chrome, Safari or Edge; also available through the iPhone app (beta). Recording requires microphone permission in the browser or on the device.
- Subscription terms
Each paid plan is an automatically renewing subscription (prices as listed under "Price"). Unless you cancel, it renews every month (monthly billing) or every year (yearly billing) and the fee is charged to the registered credit card.
You can change plans at any time from "Plan & billing" in the app. The change applies at once and the difference is prorated.
Cancel at any time from "Plan & billing" in the app → Stripe customer portal. No refund is given for the remainder of a period when you cancel part-way through it.